![]() ![]() Remember that if your order was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund.When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.The product should be packed in the original product box with the UPC codes intact.If your package was originally shipped double-boxed, please return the unit(s) double-boxed.Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist: To make a return, please first email our Moog Audio Sales Team at to arrange for an RA (Return Authorization) number. We're sorry your purchase didn't work out for you. We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns. If your purchase was eligible for free shipping, a flat fee of 10$+tx will be deducted from your refund. Please note that certain exceptions apply. Depending on the condition of the item upon return, a restocking fee between 5% and 15% will be applied. If you are not satisfied with any new product, for any reason, you can return it for a refund or store credit of the purchase price within 30 days. We want you to be completely happy with your purchase. If we determine the unit failed under warranty within 30 days of purchase, we will send you a replacement unit. Please contact us at respond quickly with assistance or provide you with a return authorization (RA) number. ![]() The only policy we have is we'll do whatever it takes to fix the problem and make you happy. If there's a problem with your order, the first thing is to email us at staff will take care of you, no matter what. You would generally be requested to enter the supplied activation code to activate the software and allow you to use the software on your specified computer or laptop.īy registering the supplied licence in your account with a particular software vendor you are creating a permanent record of ownership so please be advised to make a note of your login details at the time of registration.Returns & Exchanges What if there is a problem with my order? You will receive an email from us at The Disc DJ Store or one of our partners containing your software serial code, the standard procedure is to create an account with the specified software brand and you can then download that software onto your computer or laptop. Please make sure that your computer meets the minimum required specifications to run the software before you make a purchase as digital downloads cannot be returned under any circumstances When you purchase a sofware licence you are effectively purchasing a code that will allow you to use the acquired software on your computer. Please note there is a surcharge for individual, very heavy items over 30kg. Pre 10am, 12am and named day delivery options are available in the basket, simply enter your postcode for an accurate price. Jersey and Guernsey are also VAT exempt, so 20% will automatically be knocked off when selecting your country in the basket or checkout. ![]() Some services are only available to UK mainland addresses. Orders placed after 5pm will be dispatched the following working day, next day delivery does not include Saturday or Sundays. Scottish Islands, Channel Islands, Isle of Man, Isles of Scilly UK Mainland Economy (only available for orders over £70) We offer free delivery on all of our items (UK mainland only) please see details below. ![]()
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